Our Commitment
At Special family advocacy and empowerment, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.
1. Information We Collect
We collect information that you provide directly to us, including:
- Personal Information: Name, email address, phone number when you make a donation or contact us
- Donation Information: Donation amount, transaction codes, payment method
- Technical Information: IP address, browser type, device information (collected automatically)
- Communication Data: Messages, emails, and other communications you send to us
2. How We Use Your Information
We use your information for the following purposes:
Donation Processing
To process your donations, issue receipts, and maintain donation records for tax purposes.
Communication
To send you donation receipts, updates about our work, and respond to your inquiries.
Analytics
To analyze website usage and improve our services and user experience.
Compliance
To comply with legal obligations and protect against fraudulent activities.
3. Data Protection & Security
We implement appropriate technical and organizational security measures to protect your personal information:
Encryption
Data transmitted is encrypted using SSL/TLS
Secure Storage
Information stored on secure servers with access controls
Access Control
Limited access to authorized personnel only
4. Data Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With payment processors to complete donations (M-Pesa, banks)
- When required by law or to comply with legal processes
- To protect our rights, privacy, safety, or property
- With your explicit consent
5. Your Rights
You have the following rights regarding your personal information:
Right to Access
Request a copy of the personal information we hold about you
Right to Correction
Request correction of inaccurate or incomplete information
Right to Deletion
Request deletion of your personal information
Right to Object
Object to certain types of processing
6. Cookies & Tracking
We use cookies and similar tracking technologies to:
- Improve website functionality
- Remember your preferences
- Analyze website traffic
You can control cookies through your browser settings. However, disabling cookies may affect some website features.
7. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
9. Policy Updates
We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.
10. Contact Us
For privacy-related inquiries or to exercise your rights:
info@sfaep.co.ke
We aim to respond within 5 business days